Responsible Gaming at Smooth Spins

Our commitment: gambling is entertainment, not income

At Smooth Spins, our games are a leisure activity: something you choose, enjoy and can stop at any time. Every outcome is random and the house holds an advantage over time, so gambling cannot be treated as a way to earn money or win back money already lost.

Decide before you play what you can comfortably afford to lose and how long you want to spend. That decision is much easier to keep when you make it in advance, which is why your account carries limits you can switch on yourself.

• Stake only money set aside for entertainment, never money needed for rent, bills, food or debts.
• Set your budget and your time before you open a game, not during a losing session.
• Never gamble to chase losses, to lift your mood, or after drinking.
• Take regular breaks and keep other interests in your week.

The limits and breaks in your account, and how to switch them on

You can set, change or remove these tools yourself in the responsible gaming section of your account, and our live chat team can set them for you. A tighter limit or a break starts as soon as you confirm it. A request that loosens a limit is held for a cooling-off period first, so that a decision made in the moment cannot undo one made calmly.

Deposit limits

A deposit limit caps what you can pay in over a day, a week or a month. Once the cap is reached, the cashier will not take another deposit until the period resets.

Loss and session limits

A loss limit caps what you can lose over a period you choose and closes the games to you when it is met. A session limit sets how long one visit can last; when the time is up you are signed out, so you decide away from the games whether to come back.

Reality checks

A reality check pauses play at an interval you choose and shows how long you have been logged in and what you have staked and won. You then choose whether to carry on or finish.

Time-outs

A time-out is a short break. Choose one of the periods offered in your account; during it you cannot deposit or stake, you can still withdraw your balance, marketing stops, and the account reopens on its own at the end.

Self-exclusion

Self-exclusion is a longer, firmer break. Choose a period from those set out in your account and we close the account to play, take you off our marketing lists and decline any new account from you for the same period. It cannot be lifted early, and when it ends the account stays closed until you ask us to reopen it and confirm that request after a further cooling-off period.

Switching a tool on

1. Sign in and open the responsible gaming section of your account.
2. Choose the tool you need, then the amount or period from the options shown.
3. Confirm the change; we send you a record of it by e-mail.
4. If you would rather not do it yourself, ask our live chat team or e-mail support@casinosmoothspins.co.uk.

Signs that gambling may be becoming a problem

Difficulty with gambling builds up slowly, and other people often notice before you do. Go through the points below honestly; if several of them sound familiar, take a break and speak to one of the organisations in the next section.

• You spend more money or more time gambling than you planned to.
• You gamble to win back losses, or stake more to feel the same interest.
• You borrow money, sell belongings or use money meant for bills in order to gamble.
• You hide how much you gamble from family, friends or colleagues.
• Work, study, sleep, relationships or other interests are suffering.
• You feel restless, anxious or irritable when you cannot gamble, or you have tried to stop and could not.

None of this is a diagnosis, and help is free and confidential. Setting a limit or a time-out takes a minute.

Where to get free, confidential help

The organisations below are not part of our business. Their help is free and confidential, whether or not you are still gambling.

• GambleAware - a charity that funds and signposts free treatment, advice and prevention services across Great Britain, with clear information on how gambling products work.
• GamCare - free counselling, group sessions and structured treatment for anyone affected by gambling, in person or online, including support for family and friends.
• GamStop - the free self-exclusion scheme that blocks you from gambling sites licensed in Great Britain for a period you choose; once you are registered, operators must not accept your stakes.
• The National Gambling Helpline - confidential advice from trained advisers at any hour, for you or for someone you are worried about, with referral into treatment where that is wanted.

A GP can also point you to local treatment services, and free money advice charities help with debts that gambling has left behind.

Protecting children and others in your household

Our services are for adults. We check the age, identity and address of every customer, we may ask for documents at any time, and play and withdrawals are restricted until those checks are complete. We hold a gaming licence and verify accounts as a condition of offering gambling to players in Great Britain.

Keep your account to yourself: protect your password, never let anyone else use your details or your payment cards, and sign out on shared devices. You remain responsible for everything done on your account, so tell us at once if you think someone else has used it.

If children share your computer, tablet or phone, consider parental control or content-filtering software that blocks gambling sites, together with the controls built into most devices, browsers and app stores. Keeping cards away from the device, using a passcode and not saving payment details in the browser all make it harder for a minor to place a stake.