Contact Us

This page explains how to get in touch with the Smooth Spins team, what to include in your message, and how we handle complaints.

Top slots this week

How to reach us

Our live chat is open 24/7 and is the quickest way to reach us. Open it from any page of the site while you are signed in, and an agent will pick up your message.

You can also e-mail support@casinosmoothspins.co.uk. Please send one message per issue, so that nothing is answered twice.

What to have ready when you write

To help us look at your account straight away, please include:

Your username and the e-mail address registered to your account
The game, promotion or transaction your question concerns
The date and time it happened, with your time zone
Any error message you saw, word for word or as a screenshot

Keep your details safe

Never send us your password or full card number. Our agents will never ask you for them.

Common questions we help with

Account set-up, sign-in problems and document verification
Deposits, withdrawals and the payment methods shown in the cashier
Bonuses, wagering requirements and promotional terms
Technical issues with games, the site or your browser
Safer gambling tools such as deposit limits, time-outs and self-exclusion

Complaints

If something has gone wrong, e-mail support@casinosmoothspins.co.uk with Complaint in the subject line and set out what happened in your own words. We acknowledge your message, look into it, and reply once our checks are complete. If you are not satisfied with our answer, we will explain the next step open to you.

Gambling is for over-18s only. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.