Privacy Policy

The information we collect about you

We collect personal information at three points: when you register and manage your account, when you move money in or out, and when you browse the site and open games. The categories below cover what we hold.

• Account details. Your name, date of birth, address, e-mail address, mobile number, username and the preferences and limits you record in your account.
• Identity and age documents. Copies of the documents you send for verification, such as photo identification, proof of address and proof that a payment method belongs to you, plus the outcome of the checks we run.
• Transaction and play records. Deposits, withdrawals, the payment methods shown in the cashier that you use, bonuses you claim, and the games, stakes and results recorded in your account history.
• Contact and support records. Messages you send us by e-mail or live chat, our notes from those conversations, and your marketing choices.
• Device and usage data. Your IP address and the approximate location taken from it, device type, operating system, browser, language setting and the pages you use.
• Safer gambling information. The limits you set, any time-out or self-exclusion you request, and anything you tell us about taking a break.

Why we use your information

We use your personal information for the following purposes and nothing further without telling you first.

1. To open and run your account: holding your balance, processing deposits and withdrawals, and applying the limits shown in your account.
2. To confirm your age and identity. We hold a gaming licence, so we must check that every player is at least 18 and is who they say they are.
3. To keep the site secure and play fair, including spotting fraud, bonus abuse, duplicate accounts and attempts to access an account that is not yours.
4. To meet our anti-money-laundering duties, including source of funds checks and keeping records of the checks we carry out.
5. To support safer gambling: acting on your limits, time-outs and self-exclusions, and getting in touch where we see signs of harm.
6. To answer your questions and to keep a record of complaints and how each one was settled.
7. To send offers and news where you have opted in, and to understand how the site is used, usually from grouped figures rather than individual records.

The legal bases we rely on, in plain words

UK GDPR requires us to have a legal basis for each use of your information. This table sets ours out.

Who we share your information with

We do not sell your personal information. We share it only where a purpose above needs it, and only with these kinds of recipient.

• Payment and banking providers, so deposits and withdrawals reach the right place and disputed payments can be looked into.
• Identity and age verification providers, who confirm the details you give us against their own records.
• Fraud-prevention and anti-money-laundering partners, including shared databases that flag accounts linked to fraud or to multiple registrations.
• Game and platform suppliers whose software runs on the site and who handle play data on our behalf.
• E-mail, hosting and analytics providers that send our messages and measure how the site is used.
• Professional advisers and auditors, where they need it for their work with us.
• Regulators, the police, tax authorities and courts, where the law requires us to hand information over or report it.
• Self-exclusion schemes, where you ask to be registered or a national scheme returns a match against your details.

Suppliers acting on our behalf may use your information only on our written instructions and must keep it secure. Where information is sent outside the UK, we put the safeguards the law requires in place first.

How long we keep it and how we protect it

We keep your information for as long as your account is open. After it closes, we keep it for the further period that gambling, anti-money-laundering, tax and accounting law requires, and for as long as we may need it to deal with a dispute or claim. We do not set out exact periods here, because they differ by record and change when the rules change. Once no purpose remains, we delete the information or hold it only in a form that no longer identifies you.

Records of a self-exclusion, or of a closure linked to gambling harm, are kept for longer so that we can honour them if someone tries to register again.

We protect your information with access controls, encryption of data in transit, staff training and checks on our suppliers. Please keep your password to yourself and tell us straight away if you think someone else has used your account.

Your rights, cookies and how to reach us

You can use any of the rights below free of charge by writing to support@casinosmoothspins.co.uk, or by asking our live chat team to pass your request on. We may need to confirm who you are before we answer.

• Access. Ask for a copy of the information we hold about you and what we do with it.
• Correction. Ask us to put right anything inaccurate or incomplete, such as a change of address.
• Erasure. Ask us to delete your information, which we will do unless we must keep it for a legal duty or to honour a self-exclusion.
• Restriction and objection. Ask us to pause our use of your information, or object where we rely on legitimate interests.
• Portability. Ask for the details you gave us in a machine-readable form.
• Withdraw consent. Turn marketing off in your account settings at any time; this does not stop messages about your account itself.

If you are unhappy with our answer

Please raise it with us first so we can look into it. If you are still not satisfied, you can complain to the Information Commissioner's Office, the UK data protection regulator. That does not affect your right to bring a claim in the courts.

Cookies

We and our suppliers use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure, measure how it is used and, where you agree, show you offers that fit your interests. You can set your choices when you first visit and change them later in your browser or in the cookie settings on the site. Our Cookie Policy explains each category and how long each cookie lasts.