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Smooth Spins Login: Sign In to Your Account
Signing in takes a few seconds: your email address, your password, and you are back in the lobby with your balance on screen. Here is how the log-in works, what to do when it will not go through, and everything your account area keeps ready for you once you are in.
Signing in: the quick route back to your balance
You log in straight from the site, in the same browser you play in. There is nothing to download and nothing to install first: the lobby, the live tables and the bingo rooms all open behind the same single sign-in.
- Open the log-in form
Tap the log-in button at the top of the page. On a phone the controls sit in the same spot, so you are never hunting for them.
- Enter the email address on your account
Use the exact address you registered with. It is the address we send account and payment confirmations to, so it is the one the sign-in expects.
- Enter your password
Passwords are case sensitive. If you are on a phone keyboard, double-check that no capital letter or extra space has crept in at the start.
- Confirm and land in the lobby
You come back to the games with your balance shown at the top right of the screen. Clicking that balance is also how you reach the cashier.
Big games, big bonuses
One account per person is the rule, and the account holder must be 18 or over. Duplicate accounts are not permitted, so if you have ever registered with us before, sign in to that account rather than starting a new one.
Face ID, Touch ID and a faster way in
If you play on an iPhone or iPad, you do not have to type a password every time. Touch ID and Face ID log-in are supported through the mobile browser version on compatible Apple devices, so a glance or a fingerprint gets you back to your balance.
- Biometric sign-in works through the mobile browser on supported iPhones and iPads, using the same security your device already uses to unlock itself.
- GlobalPlayer account holders can use those existing details for a quicker sign-in and registration instead of setting everything up from scratch.
- Safari and Chrome on iOS and Android both run the site, and the layout is built for mobile with the same quick tabs for slots, live casino and bingo.
- Your password still works at any time, on any device, if biometrics are unavailable or you are using a different browser.
Whichever route you use, the account behind it is the same. Bonuses, wagering progress, transaction history and your responsible gambling settings follow you between desktop and mobile, because they sit on the account rather than on the device.
New to Smooth Spins?
Opt in, make a first deposit of £10 and the welcome package of **up to £5,300 plus 300 free spins** is yours to work through. 35× wagering applies, with a £5 maximum bet per round on bonus play and 30 days to use it.
Sign-in not working? Run through this first
Most failed log-ins come down to something small: a typo, an address you no longer use, a browser holding on to an old session. Work down the list below before anything else, and if you are still locked out, our live chat is open at any hour.
| What you see | Likely cause | What to do |
|---|---|---|
| Your details are not accepted | A different email address, or a capital letter or space in the password field | Retype both fields slowly, with caps lock off, using the address that receives your account emails |
| Nothing happens when you confirm | An old session or cached page in the browser | Clear the cache, close the tab and open the site fresh in Safari or Chrome |
| The account will not open at all | A Time Out or self-exclusion period is still running | Wait for the period to finish; a Time Out ends on its own, self-exclusion is reopened over the phone |
| You never finished setting the account up | The confirmation email was not opened | Open the confirmation message we sent you, then sign in and the account is live |
| You are not sure which account is yours | More than one registration attempt | Contact live chat; one account per person is the rule and duplicates do not qualify for offers |
Forgotten passwords are a live chat job
If your password has gone, start a live chat. It opens with an automated assistant and there is a clear option to put you through to a support agent, 24 hours a day, who can get you back into the account.
What your account area keeps track of once you are in
The account section is where the admin lives, and it is worth a look even on days you are only playing a few spins. It holds your money history, your payment methods, any bonus you are working through and every limit you have set.
| Where you look | What it shows you |
|---|---|
| Account Overview | Running stats on deposits, withdrawals, winnings and overall profit and loss |
| Transaction history | Every deposit and withdrawal on the account, with its status |
| Payment methods | The methods saved to your account, ready to manage |
| Bonuses | Any active bonus and how much wagering is still left to turn over |
| My Account documents | Where identity documents are uploaded when verification is requested |
| Responsible gambling | Deposit limits, net deposit limits, session limits, reminders, Time Out and Self-Exclusion |
Two numbers in there are worth knowing by heart. Slots count 100% towards bonus wagering while roulette, blackjack, live roulette and live blackjack all count 0%, so the bonus progress bar only moves on the games that qualify. The maximum real cash benefit from bonuses and promotional concessions combined is £10,000 per day, counted from 00:00 to 23:59 CET.
Your real cash balance is yours throughout. You can withdraw it at any point during a promotion without affecting your qualification, your award or your wagering, but cashing out before the wagering is finished cancels the bonus along with any bonus funds or free spins still attached to it.
How we protect your log-in and your money
Everything you send us when you sign in, deposit or cash out travels over an SSL-encrypted connection, and account and payment data is encrypted on our side too. Identity is verified from the details you give at registration, and if we spot a transaction that looks out of character on your account, we get in touch with you rather than letting it run.
- One account per person, 18 and over, with duplicate accounts not permitted.
- Identity documents are handled in line with GDPR and, when requested, are usually approved within 24 hours.
- Withdrawals go back to the same method you deposited with, which keeps your payouts tied to you.
- Player funds are held under high-level segregation in line with Gambling Commission requirements, kept entirely separate from our operating funds.
- All games carry eCOGRA certification, with independently tested RNG outcomes and verified published RTPs.
Licensed and regulated in Great Britain
We are licensed and regulated in Great Britain by the Gambling Commission under account number 39576. SSL encryption protects every connection and payment, your identity is verified before your first withdrawal, and deposit limits and self-exclusion are always available inside your account.
Breaks and limits that change how you sign in
Some of the settings in your account are designed to keep you out, and that is the point of them. Gambling is entertainment with real risk, and these tools are there so you decide in advance what you are comfortable with rather than in the middle of a session.
| Tool | How it works |
|---|---|
| Deposit limits | Set a cap per day, per week or per month, including net deposit limits |
| Session limits | Cap how long a single session can run |
| Gaming time reminders | A reality check every hour, with the option to receive them more often |
| Time Out | Locks the account from 24 hours up to six weeks, with no marketing messages during the break |
| Self-Exclusion | Closes play from six months up to five years; reopening afterwards is confirmed over the phone |
While a Time Out or a self-exclusion is running, your log-in will not open the account, and that is expected behaviour rather than a fault. A Time Out simply expires at the end of the period you chose. Self-exclusion lasts the full term you picked, and the account is only reopened once you have confirmed it by phone.
Your next big win starts here
We are registered with GamStop, the national self-exclusion scheme, and we work alongside GamCare and BeGambleAware if you want support from outside your account. If you ever feel your play is running away from you, set a limit first and then talk to someone.
Getting help with your account, around the clock
Our support runs 24/7. Live chat is the fastest way in: it starts with an automated assistant and there is always an option to connect to a support agent, so you are never stuck with a bot on a question about your own account. Email support is also available around the clock, and we answer through Twitter and Facebook as well. Everything is handled in English.
- Live chat, 24/7 - best for sign-in problems, locked accounts and anything urgent about your balance.
- Email, 24/7 - the right choice when you need to explain something at length or attach detail.
- Help Centre and FAQs - written guides covering payment questions such as failed card transactions.
- Social channels - Twitter and Facebook if that is simply easier for you.
When you get in touch about a log-in, have the email address on the account to hand. It is the detail that identifies you fastest, and it saves a round of back and forth before anyone can help.
Sign in and pick up where you left off
Your balance, your bonus progress and your limits are all one log-in away, with **1,600+ games from 50+ providers** and live tables running 24/7 behind them.
