About Smooth Spins

Who we are

Smooth Spins is an online casino for players in the United Kingdom. Our lobby brings together slot games, live dealer tables and jackpot titles supplied by established studios, playable in pounds sterling on desktop and on mobile browsers.

We run the site as a licensed gaming operator, so every account is verified and every game is tested by its supplier before it reaches the lobby. The pages in this part of the site explain how we work and what you can expect from us.

What we stand for

Four things shape the way we run Smooth Spins.

• Fair play. Game outcomes are decided by the supplier's random number generator, not by us, and the rules and return of each game are shown in its help screen.
• Fast payouts. Withdrawals go back to the method you deposited with once your account checks are complete, within the processing times shown in the cashier.
• Clear terms. Wagering requirements, limits and any fees are set out in plain language in our terms and in the cashier before you confirm anything.
• Safer gambling. Our games are for adults aged 18 and over, and we would rather you played within limits you have set yourself than chased a loss.

How we look after players

Account verification

Before your first withdrawal we confirm your identity, age and address from documents you upload in your account. These checks keep under-18s off the site, confirm that payment methods belong to you and help us meet our obligations. We tell you in your account if anything further is needed.

Secure payments

Payments are handled over encrypted connections through the providers listed in the cashier, and we do not store full card details on the site. Methods, minimums and timescales are shown when you choose one.

Support around the clock

Our support team is available at any hour by live chat on the site and by e-mail at support@casinosmoothspins.co.uk. If something goes wrong with a game, a payment or your account, tell us what happened and we will look into it.

Playing within your limits

Your account carries tools you can switch on whenever you want them: deposit limits, loss limits, session reminders, a time-out of a few days or longer, and self-exclusion when you would rather the account was closed to play.

Free, confidential help is also available from GambleAware, GamCare and the National Gambling Helpline, while GamStop lets you block yourself from online gambling sites with a single registration.